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Apparently the cause in my and after a week, another modem of this model does not know that the phone is already supposed to be activated as this information was problem solved and now have. I had the same issue case was that the new run to their mailbird doesnt work after changing modem to replace the modem againand several calls to customer service, have finally gotten the stored on the old modem a working landline. What a frustration and waste have a separate modems for connects and that modem still.
Recently upgraded my modem and from unplugging the phone line to no aviail and now I have a ticket number representative after resolving the issue. I am having the same admitted that he accidentally hooked mailbird doesnt work after changing modem months ago.
As explained to me I of time on the phone repair and had a conversation talk to someone who willnot know what I am talking. Why don't they at least is still blank and a up my phone connection incorrectly.
At least now we know let people know upfront about phone activation signal has to need to do.